We have a fully staffed reception team (and other team members) who are working tirelessly to answer your calls. Our call system is monitored, and all calls are recorded.

Our average call waiting time is 1 minute and 34 seconds. If our team are asked to deal with an emergency or help a clinician with something it may take longer to answer your call.

Lines are always busiest first thing in the morning, as poorly people are trying to make urgent appointments.

If you DO NOT need urgent medical help, please wait until a later time to call in. (See below)

If you have a rash, sore throat, a sore toe or finger, or need pain relief, you can speak to a local pharmacist. Pharmacists receive training in all areas of healthcare and are able to spot if a patient needs an appointment urgently. They can tell you if you need a GP appointment or not, and how urgent it needs to be. Pharmacists have NHS support to help with the GP and Nurse workload and are not being used enough by our patients.

08:00am – 10:00am is appointments only – the phone lines are at their busiest during this period and we advise you only call during this time if you wish to book an appointment.

10:00am- 12:00pm – The phone lines are quieter during this period. This is a better time to call for any other queries.

14:00 – 17:00 – The phone lines are generally quieter during this period. This is a better time to call for queries.