Our receptionists are experiencing more unacceptable behaviour than ever before, so we wanted to send a polite reminder of our policy to all of our patients.

We all have bad days, and when you feel ill we may feel “down” and a little more irritable than normal.

All our staff are here to help you, Reception staff are following procedures set by the Doctors to help the practice to function efficiently.

Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.

The practice will not tolerate:

• Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
• Threats of violence or actual violence to a GP or member or his or her team.

The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner.